Do you take custom orders?
No. At this time I do not take custom orders
Your shop is empty, how do I purchase work?
You can always find the next release date on the home page. I generally restock my shop once or twice a month, restock announcement are sent out to email subscribers and announced on Instagram.
Can you hold a piece for me?
In order to keep things fair for everyone trying to get a piece work is made available on a first come first serve basis. I do not offer holds or reserves.
Do you ship internationally?
Yes but due to the current Covid-19 pandemic you can expect longer than normal delivery times. Some countries may require customs or duty tax please be aware of your countries policies. These duties and taxes are the responsibility of the buyer. Also please note that once a package leaves my hands I am no longer responsible for it. I will not be held accountable for packages lost in the mail.
Help! My package is being sent back to you...
It is very important that you double check your shipping address before you place your order. If your package is being returned to me because of incorrect address or because it wasn't picked up from the post office fast enough I can send it back out to you BUT you are responsible for shipping costs.
How do I order a Zodiac Mug?
Zodiac mugs are offered as preorders which means that they are made to order items. Zodiac mugs take 4-6 weeks to be completed. These mugs feature moon phases, the zodiac constellation of your choosing, and are glazed to look like the galaxy. The best way to find out when the next round will be available is to subscribe to our email list and follow along on Instagram. There will alway be an announcement via email and Instagram.
Where are you located?
I am in the Unites States and in the EST time zone
I bought multiples, will you combine shipping?
I do my best to combine shipping and refund overages however sometimes because of weight or delicacy of the piece it is best to ship separate.
I tried to contact you on Instagram and you never replied..
If your question is answered in my FAQ page then chances are I will not be responding. I get many messages every day and provide the FAQ page to easily answer all of the questions I get on a regular basis. If your question can not be answered on the FAQ page please email me at Dirtworksceramics@gmail.com its so easy for DMs to get lost!
Do you offer Wholesale?
At this time I am not accepting any new wholesale accounts
Can I put my mug in the microwave?
If your mug has gold or mother of pearl luster on it you should keep to out of the microwave and dishwasher. Mugs free of luster can be used in the microwave and dishwasher.
Pottery is fragile and should be handled delicately. Do your best to avoid thermal shock. Run warm water over your mug before pouring boiling water and avoid freezing your pieces.
- I do not offer exchanges
- I do not offer returns. Be sure to look at every listing photo! what you see is what you get. All pieces are photographed in bright natural sunlight. My glazes look best in that light. Understand that glazes may not appear as vibrant in dim light.
- I do not offer cancellations or returns on Zodiac Mugs
All orders ship within 1-5 business days via USPS
Customs and import tax
Buyer is responsible for any customs or import taxes that may apply. I CAN NOT change the item value on the customs slip. I am not responsible for any delivery delays caused by customs.
I do my best to pack each item carefully to ensure a safe arrival. Pottery is already fragile and sometimes things happen. If your item arrives broken please contact me immediately. I must be contacted within 72 hours of delivery to receive and refund/replacement.