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FAQ/Policy

 
Do you take commissions?
YES! I do take commissions on a case by case basis. I can recreate a piece I have made in the past or create an existing design with a twist. The only thing I am currently not taking commissions for is shire themed pieces. You can email me with your commission proposal at Dirtworksceramics@gmail.com If possible sending Inso pictures of my work is very helpful. 
   
Your shop is empty, how do I purchase work?
I release work in batches so if my page is sold out it really is sold out. You can always find the next release date on the home page. I generally restock my shop once or twice a month, restock announcement are sent out to email subscribers and announced on Instagram. 
  
What about those Hobbit mug?
Ah yes my shire collection! The shire collection is one of my absolute favorites and I make it once every year in the fall. You can expect it to make its way back to the shop fall 2023.
Can you hold a piece for me?
In order to keep things fair for everyone trying to get a piece work is made available on a first come first serve basis.  I do not offer holds or reserves. 
  
Do you ship internationally?
Yes! With the exception of  the UK. Due to the current Covid-19 pandemic you can expect longer than normal delivery times. Some countries may require customs or duty tax please be aware of your countries policies. These duties and taxes are the responsibility of the buyer.  Also please note that once a package leaves my hands I am no longer responsible for it. I will not be held accountable for packages lost in the mail. 
  
Help! My package is being sent back to you...
It is very important that you double check your shipping address before you place your order. If your package is being returned to me because of incorrect address or because it wasn't picked up from the post office fast enough I can send it back out to you BUT you are responsible for shipping costs.
   
How do I order a Zodiac Mug and how much are they?
Zodiac mugs are offered as preorders which means that they are made to order items. Zodiac mugs take 6-10 weeks to be completed.  The best way to find out when the next round will be available is to subscribe to our email list and follow along on Instagram. There will always be an announcement via email and Instagram.  These mugs are $85 + shipping.
    
How do I know if my Zodiac mug has shipped?
Once your mug has shipped you will receive an email with a tracking number. 
   
How do I order a Tarot Mug and how much are they?
I offer a new Tarot mug preorder at the beginning of every month.  These mugs are offered as preorders which means that they are made to order items. and take take 6-10 weeks to be completed.  Email subscribers will receive notification at the beginning of each month with all of the that months tarot mug details.  These mugs range in price depending on the style of the month. They start at $90 + shipping. 
   
How do I know if my Tarot mug has shipped?
Once your mug has shipped you will receive an email with a tracking number. 
    
Where are you located?
I am located in the state of Virginia in the United states. 
   
I bought multiples, will you combine shipping?
I do my best to combine shipping and refund overages however sometimes because of weight or delicacy of the piece it is best to ship separate. 
   
I tried to contact you on Instagram and you never replied..
If your question is answered in my FAQ page then chances are I will not be responding. I get many messages every day and provide the FAQ page to easily answer all of the questions I get on a regular basis. If your question can not be answered on the FAQ page please email me at Dirtworksceramics@gmail.com. Social media DMs are not a reliable way to get in contact with me.    
    
How much do your pieces cost?
My pieces range in price depending on size, detail, and materials used. Here is a rough break down by collection to give you and idea of what to expect:
Moon phase mugs: $70+
Awakening: $70+
Spill the tea: $200+
The Shire: $200+
Tarot: $90+
Zodiac: $80
Incense dishes: $55+
     
Do you offer Wholesale?
At this time I am not accepting any new wholesale accounts
   
Can I put my mug in the microwave?
If your mug has gold or mother of pearl luster on it you should keep to out of the microwave and dishwasher. Mugs free of luster can be used in the microwave and dishwasher.
   
Care
Pottery is fragile and should be handled delicately. Do your best to avoid thermal shock. Run warm water over your mug before pouring boiling water and avoid freezing your pieces.
   
Returns/Exchanges
  • I do not offer exchanges
  • I do not offer returns. Be sure to look at every listing photo! what you see is what you get. All pieces are photographed in bright natural sunlight. My glazes look best in that light. Understand that glazes may not appear as vibrant in dim light.
  • I do not offer cancellations or returns on Zodiac Mugs

Shipping

All orders for ready to ship pieces ship within 1-7 business days via USPS. 

 

Customs and import tax

Buyer is responsible for any customs or import taxes that may apply. I CAN NOT change the item value on the customs slip. I am not responsible for any delivery delays caused by customs. 

 

Damages

I do my best to pack each item carefully to ensure a safe arrival. Pottery is already fragile and sometimes things happen. If your item arrives broken please contact me immediately. I must be contacted within 72 hours of delivery to receive and refund/replacement.